Author: Justin Herald

Perception is FACT

Posted by Justin Herald | Jan 6, 2017 | Learn Magazine, Customers |

As business owners we can tend to fall into a big trap when we assume our customers will accept...

Word of Mouse

Posted by Justin Herald | Dec 21, 2016 | Being Online |

The one thing that all businesses are trying to crack is the whole “word of mouth”...

Don’t forget to train your staff

Posted by Justin Herald | Dec 14, 2016 | Learn Magazine, People and HR |

One of the most amazing mistakes many business owners make is not training their staff in the area...

4 types of unfortunate customer service trends

Posted by Justin Herald | Dec 8, 2016 | Customers |

The whole notion of customer service, and I mean proper old fashion customer service seems to be...

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Author: Justin Herald

Perception is FACT

Word of Mouse

Don’t forget to train your staff

4 types of unfortunate customer service trends

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