Author: Mike Irving

Why the Buzz Around Empathy in Business Could Be Doing More Harm Than Good

There’s been quite a bit of hype in the corporate arena lately about the importance of leaders displaying empathy for others. While I agree that empathy is the most valuable skill you can posses, the problem is that there’s confusion about what empathy actually is, and what to do with it. The most common mistake I’ve seen is that people are confusing empathy with sympathy. I’ve read a lot of articles that talk about the importance of empathy, and then go on to advise that managers speak more kindly to their staff and exercise more patience and understanding. I’m...

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Taking a Break This Christmas is Good for Business

While most people look forward to a Christmas break, many business owners find it difficult to resist working through the festive season – but a business expert warns this can be a huge disadvantage for you and your company. Performance coach Mike Irving said it can be easy for owners of small to medium sized enterprises (SME’s) to make the choice to work through most of the holidays and not take a break. “Whether it’s because they don’t want to miss out on sales and profits, or because they were building up a momentum and don’t want to lose...

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