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Thank you for your interest in the Small Business Skills Summit

Thank you for your interest in the Small Business Skills Summit, we will be in touch soon! In the meantime please be encouraged to join our Facebook Event for the Summit and read some of the amazing posts we have in Learn Magazine here

How to Select the Best Call Centre Agents While Hiring

How to Select the Best Call Centre Agents While Hiring

A call centre is the heart of business communication. It is the channel that brings news from customers to the business and vice-versa. The quality of service offered at call centres greatly affect customer experience which in turn affects your business sales. It is therefore, important to hire the best call centre agents for your call centre and know how to hire them. 

Gartner overestimates Australian boards’ cybersecurity threat readiness

Gartner overestimates Australian boards’ cybersecurity threat readiness

Boards need to manage cyber risk just as they manage financial, reputational, regulatory and other risks. In those contexts boards define, either formally or tacitly, what level of risk they are prepared to accept for each area they manage. This defines the long-term strategy and resource allocation they are prepared to commit to in order to mitigate those risks.

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