Resilience in business does not happen by accident. It is built through curiosity, courage and a willingness to keep learning.
In this episode of The Business Owners Podcast, Clive Enever sits down with Elise Balsillie, leader at Thryv, to explore how resilience is shaped over time, why curiosity is a competitive advantage and how technology can empower small businesses to thrive in an increasingly complex world.
From starting her journey 21 years ago as a young mum in an entry-level role to now leading operations across Australia and New Zealand, Elise shares a powerful story of growth, grit and staying deeply connected to customers.
Key Takeaways from This Episode
Curiosity Is a Career Superpower
Elise describes her journey in one word: curious.
Rather than settling into comfort, she consistently put her hand up, explored new departments and asked questions. Curiosity built her knowledge, confidence and credibility, which in turn strengthened her resilience.
Resilience Is Built Through Understanding
Knowing the foundations of the business inside and out gave Elise the confidence to speak up, solve problems and lead with conviction. Deep knowledge creates stability, and stability builds resilience.
Stay Close to Your Customers
One of Elise’s strongest messages is to remain connected to the people you serve. Whether that means walking the pavement with sales teams or sitting in customer service, staying close to real-world challenges keeps leaders grounded and businesses responsive.
Technology Levels the Playing Field
AI and smart technology are no longer tools reserved for large corporations. Elise explains how small businesses can use technology to solve their biggest pain points, whether that is cash flow, scheduling, administration or communication, and gain a real competitive advantage.
Start With the Problem That Keeps You Awake
Rather than trying to overhaul everything at once, identify the one issue that is causing stress at 3 am and solve that first. Targeted improvements create momentum and confidence.
You Cannot Build a Business Alone
From mentors who sparked her early curiosity to the importance of paying it forward through emerging leaders programs, Elise highlights the value of community, support and shared knowledge.
Passion Fuels Persistence
For new business owners, Elise’s advice is simple: start with something you genuinely care about. You will need that passion when challenges arise.
Elise’s Advice for Business Owners
- Build a business around something you genuinely love. Passion sustains you through tough periods.
- Stay curious about your industry, your customers and your own organisation.
- Ask for help early rather than waiting until problems escalate.
- Use technology to solve real problems, not just because it is trendy.
- Stay connected to the people you serve and the people you lead.
Key Takeaway
Curiosity creates confidence. Confidence builds resilience. And resilience is what allows both leaders and small businesses to grow sustainably over time.
Your Next Step
Identify one area in your business that feels overwhelming or inefficient. Instead of avoiding it, get curious about it. Ask questions, seek advice and explore solutions. Small, informed steps forward will strengthen your resilience and your results.
Connect with Elise Balsillie
Ready to Get Support?
- Join the Business Business Business community (free!) https://www.facebook.com/groups/BusinessBusinessBusiness/
- Step into the Business Wisdom Vault, your one-stop hub to scale, strategise, and succeed in business. https://academy.enevergroup.com.au/bundles/BusinessWisdomVault
- Or book a 1:1 discovery call with Clive, and let’s bring your next business move to life https://www.enevergroup.com.au/booking-clive
We’d love to hear your takeaway from this episode. What stood out for you? Jump into the group and share your lightbulb moment.
Highlights:
- 00:00 Introducing Elise Balsillie
- 00:45 Resilience Origins
- 02:50 Dream Big Career Rise
- 03:30 Curiosity Builds Confidence
- 05:44 Quickfire Get to Know Elise
- 08:23 Curiosity as a Superpower
- 10:15 AI and Small Business Edge
- 13:45 Mentors and Defining Moments
- 18:15 Family and Work Balance
- 20:37 Resilience Tips for New Owners
- 23:31 Leading with Accessibility
- 24:48 Where to Find Elise Closing
