Augmented Reality (AR) is the technology that displays digital content on a user’s view of the real world. AR already has numerous marketing and operational applications for businesses in different fields. Day by day, the range of AR applications is growing and the use of it is set to increase rapidly. In different fields, for instance, experts through remote support provided by AR can identify unsafe working conditions, visualise a finished product, and give instructions to field workers. The features that AR-Remote Support offers go beyond the usual collaboration, enriching it with digital characters, PDF files, 3D objects, and images.

In this article, we will show how AR technology is being used to allow experts to work and collaborate remotely with field workers for resolving problems without the need of traveling to different locations where the work is being performed.

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From enhancing performance to retrieving feedback, AR can close the information loop between contact centre experts and the maintenance technicians. AR allows users to enhance their field of view with real-time superimposed digital information. This allows users to gain information on a machine or step by step instructions on how to repair a machine. This new way of collaboration provided by AR has many industrial facilities on maintenance such as reduce unplanned downtime by identifying faults or degradation early in their progression.

Complex Assembly

Assembly manuals for field workers translate to a distraction from their tasks, time-consuming and increasing risk of human errors. AR-Remote Support enables assembly line workers in carrying out their tasks optimally. By overlaying virtual information on real-world objects, AR enhances the human’s perception of reality and makes it possible to improve visual guidance to the assembly workers. This visual guidance aids them workers and supports them to carry out the assembling task in the most efficient way.

Hands-Free And Safety Training

With the aid of AR-Remote Support integrated on smart glasses, experts are able to make live annotations that overlay into the real-world during work. Field workers can work hands-free while receiving instructions on how to perform their tasks. AR remote support is a great potential for fieldworkers’ training while keeping safety on required levels. Connected with experts in real-time, workers in different locations are trained for different tasks before they start performing their work, which eventually has productive results in fewer operator errors and downtime.

Boundless Knowledge and Data

Remote Support through its tools enables field workers to access different data and receive instructions enhanced with PDF files and images. By this, field workers have access to different big size data. In addition, AR-Remote Support archives all remote sessions that are done before, and that can be reachable at a later time. Providing field workers faster guidance is key to increase productivity. Knowledge sharing between experts and field workers increase contribution to the work operational processes efficiency.

As AR expand across different industries, the future seems promising for businesses that are looking to integrate Remote Support into their work operations. Numerous solutions that this technology offers have made it an important factor in providing better service. By empowering collaboration between employees, AR technology allows businesses to solve problems in unexpected and inventive ways.