From the team at Freshworks, Freshdesk is online cloud-based customer service software providing helpdesk support with smart automations to get things done faster.
Offering multi-channel customer support, Freshdesk brings together every customer conversation into a centralised interface, helping customer support agents address and resolve trouble tickets.
Whether the interaction occurs over the phone, via email, through web chat or comes in from social media channels like Facebook and Twitter, Freshdesk ensures customer support issues get to the right team member.
Because the solution is entirely cloud-based, Freshdesk helps to manage multiple groups, workflows and escalation procedures. It also supports multiple products and brands and includes multi-language and multi-timezone capabilities.
It automates multiple processes. Using Scenario Automations, daily routine tasks can be completed with a single click.
With Freshdesk you can:
Keep track of conversations – Prioritise, categorise and assign tickets so you never lose track of them.
Give Support across channels – Unify and manage all support-related communications from multiple channels on a single platform.
Increase your team’s productivity – Leverage Freshdesk’s built-in capabilities to automate repetitive helpdesk tasks.
Help customers help themselves – By creating a self service experience for customers with a knowledge base and forums.
Sign up for Freshdesk today – Start your 21-day free trial. No credit card required. No strings attached.
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