Author: Shirley McKinnon

My first management role, Classified Advertising Manager was to manage a phone team, despite sitting next to each other, who were not speaking to each other and their union stated that I was not to teach them to sell. The face to face reps did not get commission for selling into my pages. And I was expected to grow the classifieds. I had no role models to follow or get advice from, so here’s what I did. And this set the foundation for my transformational process with teams.