A call centre is the heart of business communication. It is the channel that brings news from customers to the business and vice-versa. The quality of service offered at call centres greatly affect customer experience which in turn affects your business sales. It is therefore, important to hire the best call centre agents for your call centre and know how to hire them.
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Boards need to manage cyber risk just as they manage financial, reputational, regulatory and other risks. In those contexts boards define, either formally or tacitly, what level of risk they are prepared to accept for each area they manage. This defines the long-term strategy and resource allocation they are prepared to commit to in order to mitigate those risks.
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In all our research and experience, going ‘BIG & PERSONAL’ with gifts can return incredible ROI multiples like no other approach. If you gift something premium, personal, useful and as a complete surprise, it (a.k.a. your business) really stands out.
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Have you ever heard someone talking about the rule of 52 and 17? If you have, you probably heard about it in your workplace. This is because the rule of 52 and 17 is a short burst work method proven valuable in numerous settings to increase worker productivity.
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Have you ever felt overwhelmed by all the things you know you should be doing to get more productive at work?
Here are 6 crazy things you can do to get more productive at work.
We’re half way through the year! It’s time to take stock, adjust course as required. Here is a simple framework for leadership reflection.
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In a world where we are being pushed towards extracting as much time out of the day as possible, it’s important to take a step back and think about what’s going to enable you to perform at your best.
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If you’ve ever managed a remote employee or an entire virtual team before, you know how hard it can be to keep everyone on track, I’ve outlined some of the common values the best employees have in hope that it can serve as a guide when assembling your own group.
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It’s important for organisations to demonstrate their commitment to maintaining a high standard of company culture with a strong focus on creating an environment that promotes diversity and inclusion. Fostering a diverse and inclusive workplace and supporting employees both professionally and personally should be a priority for business leaders.
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How big is your perspective? How deep, far and wide do you think? Expanding perspective is a fundamental leadership principle we need to practice. Like doing drills for your favourite sport.
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Resilience is a hot topic because we’ve all needed it. It’s not something you just pick up; it can be cultivated. It’s an essential leadership framework.
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Once injured on the job it can be difficult to assess when an employee is ready to return. This is often due to differences of opinion regarding the worker’s ongoing level of disability, available work, and the employers’/insurance carriers’ willingness to continue to make workers compensation payments to an injured employee. Based on all this, the insurance carrier has the right to make a decision with regards to the employees capacity to return to work.
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