Category: Customers
How well do you really know your customers?
You might think it’s your product or service that keeps customers coming back, but research tells a different story. More than 70 per cent Australians believe that businesses aren’t prioritising customer service, leaving many feeling overlooked. If you are not delivering a personalised experience, you are giving your competition an open invitation.
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Customer experience outsourcing: Shortcut to business growth
Looking to take your customer experience to the next level? Start by choosing the right outsourcing partner to support your customer service strategies. With the right partner, you can access advanced solutions like 24/7 support, complaint resolution, service-to-sales integration, and more! But before diving in, explore how outsourcing customer experience management can enhance your operations and foster stronger customer relationships.
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Preparing Your Business for the Christmas Rush: Insights from Rachel Beth Jewellery
As Christmas approaches, preparing your business for the holiday rush is essential. At Rachel Beth Jewellery, we focus on key strategies to manage peak periods.
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Maximizing Christmas Retail Opportunities: A Strategic Approach
With the holiday season fast approaching, so to is the prime opportunity for savvy business owners and retailers to enhance consumer engagement and boost sales through strategic experiential retail and innovative pop-up stores.
This stat based article talks about the benefits of experiential retail and strategic signage.
3 Reasons Customer Service Shapes Iconic Brands
Want to build a strong brand identity that resonates on a personal level? Focus on customer service.
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7 Steps to Great Customer Engagement
Every business is founded on a relationship with its clients, and key to that is customer engagement, but where do you start when it comes to creating a customer engagement strategy for your business?
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The #1 Thing Businesses Get Wrong During A Recession
Unfortunately during tough times one of the first thing that many businesses start to cut is their investment into the customer and employee experience. This is something that you should do as a last resort and it starts by understanding why.
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Focus on the Customer & Employee Experience to transform your business.
As busy leaders and business owners, you are faced with a seemingly endless list of things to do to keep your business operating and an ever-increasing list of ideas on how to improve your business. However, you are encouraged to throw out the hundred plus to-do items and ideas; instead, focus on the experience you deliver.
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Businesses urged to turn on same-day delivery for online sales peak
Australia’s online shopping industry is reportedly now worth more than $47 billion. According to a recently released study, the market size has grown by 8.9 per cent in 2022, proving that the Australian appetite for online shopping continues to soar.
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Why clients choose you
In business, clients might choose you for a wealth of reasons; they like you, your brand resonates, you offer the cheapest service, or the best value. But regardless of what prompts them to use your services or products, knowing the ‘why’ is critical.
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The benefits of low code and no-code CRM
The early days of customer relationship management (CRM) technology were fraught with challenges for businesses. Tools were expensive and customisation was complex and required specialist developer skills. The availability of low code and no-code development tools have reduced the need to build, customise, maintain and update systems.
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How Brands Can Use WhatsApp To Drive Customer Retention And Loyalty
For brands, putting yourself in the same space as your audience is a business imperative and with so many active WhatsApp users – 12 million in Australia alone – missing out on the capabilities this communications platform has to offer can mean missing out on new business.
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From the Connect Directory
From the Marketplace
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Managing Your Business Mindset eBook - Clive Enever
$9.95
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Customers - The Heart of Every Business eBook - Clive Enever
$9.95
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Create A Winning Business Built On The People You Hire eBook - Clive Enever
$9.95
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Sales Without The Hard Sell eBook - Clive Enever
$9.95
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Copywriting Frameworks Toolkit - eBook
$9.97
