by Saurabh Arora | Oct 28, 2025 | Business Growth, Customers, Leadership, Learn Magazine
Mortgage broking can be seen as a numbers game. Clients want the best deal on what’s usually the biggest investment of their lives, and brokers want to secure that deal as quickly and efficiently as possible. With fluctuating interest rates and cost-of-living...
by Jeff Tilley | Oct 7, 2025 | CRM, Customers, Learn Magazine, Resources, Technology
Customer relationship management systems have evolved far beyond their original purpose of simply managing accounts and contacts. Today, a CRM can serve as the very backbone of a business’s operations, integrating sales, customer service and more into one centralized...
by Sonia Majkic | Jun 19, 2025 | Advertising, Marketing, PR and Media, Being Online, Branding, Customers, Learn Magazine
The buying journey is the path a customer takes from their initial awareness of your business, services, products or solution, to making a purchase and beyond. In the digital realm, this journey is often a complex web of interactions across multiple touchpoints,...
by Sonia Majkic | Apr 24, 2025 | Customers, Learn Magazine
As the CEO of 3 Phase Marketing, I’ve seen first-hand the transformative power of building strong customer relationships. I believe that at the heart of every successful business lies a genuine connection with the people who buy from you and that even in the...
by Elise Balsillie | Mar 3, 2025 | Customers, Learn Magazine
You might think it’s your product or service that keeps customers coming back, but research tells a different story. More than 70 per cent of Australians believe that businesses aren’t prioritising customer service, leaving many feeling overlooked. If you are not...
by Pia Rios | Feb 25, 2025 | Customers, Learn Magazine, Outsourcing
Creating client trust and transparency can play a significant role in improving retention and brand loyalty. However, achieving this often requires additional support beyond what in-house resources can provide. A positive customer experience is increasingly seen as a...
