5 Crucial Tips for Improving Client Relations

by Mitchell Burge | Apr 18, 2022 | Business Growth, Customers, Learn Magazine, Running a Business | 0 |

New competitors are launching almost every week, in every corner of the country. Meaning, any opportunity to work with a new client provides a window for you to get to know them and for them to learn more about you. By creating a relationship and demonstrating your abilities, you will keep the door open for present and future opportunities. 

Are you listening to your customers

by Clive Enever | Apr 13, 2022 | Business Growth, Customers, Learn Magazine, Running a Business | 0 |

Retaining a customer is about knowing them, understanding them and responding to their needs, which begs the question, are you listening to your customers in order to understand how satisfied they are and what they want from your business?

What Does the Future Hold for BNPL Companies in Australia

by Elice Max | Feb 23, 2022 | Accounting Money and Finance, Being Online, Customers, Learn Magazine | 0 |

Over the last five years, the BNPL companies in Australia have exploded, increasing customers’ interest and changing behaviour regarding credit card debt.

Top Tips For Online Retailers: Managing Post-Christmas Gift Returns

by David McLean | Jan 11, 2022 | Accounting Money and Finance, Customers, Learn Magazine, Running a Business | 0 |

As online shopping continues to boom, Australian online retailers are encouraged to maximise their profits by enacting changes to their refunds and returns systems.

Exclusive Knowledge Base for your business: Stepping up customer excellence game

by Gowri Ramkumar | Oct 6, 2021 | Customers, Educate Your Market, Learn Magazine, Process and Procedures | 0 |

Knowledge base software is largely used in organisations to help their end-users. It offers a comprehensive solution that enables businesses to create a knowledge base that suits their needs and their customers alike. Traditional documentation and collaboration tools also facilitate information management but having an exclusive knowledge base for the business is a game-changer altogether.

Customer Experience – The catchphrase every business should consider

by Clive Enever | Sep 23, 2021 | Customers, Business Growth, Running a Business | 0 |

“The Customer Experience”. These three little words are the hot-ticket item everywhere from retail...

5 questions you should ask before saying yes to that new client

by Linda Reed-Enever | Sep 8, 2021 | Learn Magazine, Business Growth, Customers, Running a Business, Sales | 0 |

A new client: “YAY!”. But before we jump on board and get all excited about the new client we have...

Why Luxury Brand Packaging is Vital for Customer Perception

by Jeremy Lloyd | May 6, 2021 | Advertising, Marketing and PR, Branding, Customers, Learn Magazine, Marketing | 0 |

Packaging should illicit suspense – in other words, the unwrapping experience should heighten anticipation. Creating an air of exclusivity through the unveiling process is key

It’s Not All About New Customers

by Nicola Ruitenberg | Mar 20, 2021 | Business Growth, Customers, Learn Magazine, Marketing, Running a Business | 0 |

While digital marketing and inbound marketing may seem like it’s all about attracting new leads and customers to your business, a large part of digital marketing includes the retention of your current customers.

The Power of 1st Impressions in Business and the 5 Ways to Nail Them

by Milton Collins | Nov 27, 2020 | Customers, Learn Magazine, People and HR | 0 |

First impressions last – and once made they will either go in your favour or against. If it’s not a favourable impression, you may never get to rectify it. Even worse, this impression happens in the first 7 seconds of meeting someone. So, if you want people to do business with you, you MUST know the 5 simple rules: SMILE, SYSTEM, SCRIPT, SERVICE, and SURPRISE.

Using Psychology to Simplify Your Customer Experience

by Amy Roche | Nov 17, 2020 | Customers, Learn Magazine, Process and Procedures | 0 |

Let’s face it; using the term “customer experience” can be like opening up a can of worms in retail. For some, it’s simple – for others, it’s incredibly complicated. Since psychology is all about understanding how people behave, feel and think, it’s a great place to turn when delivering the best experience for our beloved customers.