by Adriana Pamplin | Mar 10, 2026 | Customers, Learn Magazine, Writing and Communication
Your clients are most likely a diverse bunch. Even if they are all highly educated professionals, it’s likely that a percentage are experiencing neurodiversity, disability (such as vision impairment) and lifestyle factors, such as lack of time that will impact the way...
by Pia Rios | Mar 3, 2026 | Customers, Learn Magazine, People and HR
Business communication is changing faster than ever. Artificial intelligence, automation, and cloud-based systems are transforming how businesses connect with their customers. Chatbots can resolve issues instantly, voice assistants can route calls intelligently, and...
by Saurabh Arora | Oct 28, 2025 | Business Growth, Customers, Leadership, Learn Magazine
Mortgage broking can be seen as a numbers game. Clients want the best deal on what’s usually the biggest investment of their lives, and brokers want to secure that deal as quickly and efficiently as possible. With fluctuating interest rates and cost-of-living...
by Jeff Tilley | Oct 7, 2025 | CRM, Customers, Learn Magazine, Resources, Technology
Customer relationship management systems have evolved far beyond their original purpose of simply managing accounts and contacts. Today, a CRM can serve as the very backbone of a business’s operations, integrating sales, customer service and more into one centralized...
by Sonia Majkic | Jun 19, 2025 | Advertising, Marketing, PR and Media, Being Online, Branding, Customers, Learn Magazine
The buying journey is the path a customer takes from their initial awareness of your business, services, products or solution, to making a purchase and beyond. In the digital realm, this journey is often a complex web of interactions across multiple touchpoints,...
by Sonia Majkic | Apr 24, 2025 | Customers, Learn Magazine
As the CEO of 3 Phase Marketing, I’ve seen first-hand the transformative power of building strong customer relationships. I believe that at the heart of every successful business lies a genuine connection with the people who buy from you and that even in the...
