Category: Customers
3 Reasons Customer Service Shapes Iconic Brands
Want to build a strong brand identity that resonates on a personal level? Focus on customer service.
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7 Steps to Great Customer Engagement
Every business is founded on a relationship with its clients, and key to that is customer engagement, but where do you start when it comes to creating a customer engagement strategy for your business?
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The #1 Thing Businesses Get Wrong During A Recession
Unfortunately during tough times one of the first thing that many businesses start to cut is their investment into the customer and employee experience. This is something that you should do as a last resort and it starts by understanding why.
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Focus on the Customer & Employee Experience to transform your business.
As busy leaders and business owners, you are faced with a seemingly endless list of things to do to keep your business operating and an ever-increasing list of ideas on how to improve your business. However, you are encouraged to throw out the hundred plus to-do items and ideas; instead, focus on the experience you deliver.
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Businesses urged to turn on same-day delivery for online sales peak
Australia’s online shopping industry is reportedly now worth more than $47 billion. According to a recently released study, the market size has grown by 8.9 per cent in 2022, proving that the Australian appetite for online shopping continues to soar.
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Why clients choose you
In business, clients might choose you for a wealth of reasons; they like you, your brand resonates, you offer the cheapest service, or the best value. But regardless of what prompts them to use your services or products, knowing the ‘why’ is critical.
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The benefits of low code and no-code CRM
The early days of customer relationship management (CRM) technology were fraught with challenges for businesses. Tools were expensive and customisation was complex and required specialist developer skills. The availability of low code and no-code development tools have reduced the need to build, customise, maintain and update systems.
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How Brands Can Use WhatsApp To Drive Customer Retention And Loyalty
For brands, putting yourself in the same space as your audience is a business imperative and with so many active WhatsApp users – 12 million in Australia alone – missing out on the capabilities this communications platform has to offer can mean missing out on new business.
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How To Attract Customers To An Online Store
You’ve decided to start an ecommerce business and done heaps of work to have your online store up...
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11 Simple Ways to Understand Your Customers Without Spending a Fortune
It’s no secret that understanding your customers is essential to any business’ success. After all, without customers, you wouldn’t have a business at all!
But what’s the best way to go about understanding your customers? And how can you do it without breaking the bank?
5 Crucial Tips for Improving Client Relations
New competitors are launching almost every week, in every corner of the country. Meaning, any opportunity to work with a new client provides a window for you to get to know them and for them to learn more about you. By creating a relationship and demonstrating your abilities, you will keep the door open for present and future opportunities.
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Are you listening to your customers
Retaining a customer is about knowing them, understanding them and responding to their needs, which begs the question, are you listening to your customers in order to understand how satisfied they are and what they want from your business?
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Managing Your Business Mindset eBook - Clive Enever
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Copywriting Frameworks Toolkit - eBook
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