Sales Without Selling: From Lead To Closure
Can you feel your flesh crawl? Yes, that person over there is a salesman! Run! This might seem...
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Category: Customers
How To Build A Relationship With A Prospective Client: The 4 Things Every Client Looks For From You
It’s the Internet age and that’s a good thing and a bad thing for business people. The good news...
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Why Your Why Is So Important
“People don’t follow you for what you do they follow you for why you do it….” Is a very familiar...
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How to Improve Ecommerce Customer Satisfaction
Our buying habits have changed drastically since the brick-and-mortar era. Today, we peruse online...
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Enhancement NOT replacement: technology’s positive impact on customer service
One of the biggest questions in the ‘technology vs human’ debate is: will it steal our jobs? The...
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How to connect with the right audience
Every year, brands spend the equivalent of 5-10% of their gross revenue from the previous year on...
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How To Deal With Negative People
Nobody wants to be the worst, most negative employee ever. Honestly, they don’t, despite...
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The dos & don’ts of designing a customer loyalty program
Expanding a customer base is one thing but shouldn’t necessarily take priority when it comes to...
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Why customer feedback is the secret ingredient in your recipe for success
It’s a little ironic that I find myself writing about “secret ingredients” and “recipes” because...
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The Ultimate Guide to Handling Customer Complaints
Customer complaints don’t need to be all that bad. Whilst negative reviews or hearing someone...
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Meeting the needs of the Millennial
We’ve all heard the millennial myths, but the truth is this is a generation more educated and more...
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Customer Experience – The catchphrase every business should consider
“The Customer Experience”. These three little words are the hot-ticket item everywhere from retail...
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