How to avoid getting derailed in a difficult conversation
Whenever I run a Real Talk Masterclass, the number one issue people say they want help with is how...
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Category: Customers
Judgement: How Has This Become One Of The Most Judgmental Generations Ever?
If there’s one thing that people love to do nowadays; it’s judge other people. Here in Australia,...
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5 fascinating facts about call centres that may help your business
Most businesses have a contact centre, but some don’t even realise it. If you manage customer...
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What makes a conversation tough and terrible?
I remember mustering the courage to address an issue with a colleague. We had significant...
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How the way you communicate with customers can increase business productivity
No matter the size of a company, business owners are constantly looking for ways to improve their...
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How the battle for business travellers is transforming airport lounges
For frequent business travellers, the amount of time spent on the road can often seem to outweigh...
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Sales Without Selling: From Lead To Closure
Can you feel your flesh crawl? Yes, that person over there is a salesman! Run! This might seem...
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How To Build A Relationship With A Prospective Client: The 4 Things Every Client Looks For From You
It’s the Internet age and that’s a good thing and a bad thing for business people. The good news...
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Why Your Why Is So Important
“People don’t follow you for what you do they follow you for why you do it….” Is a very familiar...
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How to Improve Ecommerce Customer Satisfaction
Our buying habits have changed drastically since the brick-and-mortar era. Today, we peruse online...
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Enhancement NOT replacement: technology’s positive impact on customer service
One of the biggest questions in the ‘technology vs human’ debate is: will it steal our jobs? The...
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How to connect with the right audience
Every year, brands spend the equivalent of 5-10% of their gross revenue from the previous year on...
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