You can’t build great UX without measuring experience
User experience (UX) can significantly affect a company’s bottom line and future success. UX...
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Author: Bill McMurray
Financial services and insurance clients say companies ignore their feedback nearly half the time
The financial services and insurance sector is a crowded one. For firms to stand out against their...
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The secret to getting company-wide buy-in for employee engagement programs
Employee satisfaction and retention can significantly affect a company’s bottom line,...
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Misunderstanding millennials: why it’s essential for businesses to understand what drives this lucrative market
When it comes to describing millennials, stereotypes abound, yet new research by Qualtrics and...
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Businesses that embrace experience management can retain more customers by enhancing core business experiences
While 80 per cent of CEOs believe they deliver a superior experience, only 8 per cent of their...
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