Author: Michelle Loch

Why People Don’t Tell the Truth and Don’t Know What They Want

As I have become older, and busier, and more distracted in my work and home life, my capacity for making decisions has felt really challenged, and from my conversations with colleagues, it seems I am not alone in that challenge.  There are a number of things that can get in the way of making decisions. I often say to my clients…’people don’t tell the truth and they don’t know what they want’.  This is not intentional, but our natural cognitive bias and subjectivity get in the way. We are not good at challenging and stretching our thinking (which is why...

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Be careful what you (don’t) ask for…

One of my regular exercise spots in Brisbane is high on a hill, overlooking the city, and features an enormous water reservoir.  One lap around is 800 metres, and many families walk there with their children on bikes, and their dogs happily exploring. I love going there. On a recent walk there, I heard a child ask his mother if people were ‘allowed’ to take the bikes down an off road attached to the main road surrounding the reservoir.  The mother hesitated and then replied, in a supportive and apologetic tone… ‘I don’t think so, mate!’  The disappointed child...

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Five More Myths About Conversation in Business…BUSTED!

Although leaders spend as much as 80% of their time in conversation, many underestimate the power of good quality conversation in getting things done and improving performance…and also how very ordinary we are at it. Following on from my last blog, here are five more myths about business conversations that need to be busted! Myth 6: Leadership is about strategy and processes Leading is a social activity. It’s about people first and the effectiveness of your conversations, supported by great strategy and useful process. Myth 7: Culture change is a project management process In a similar vein to the...

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Five Myths About Leadership Conversations that Need to be Busted!

As a leader you spend 80% of your time in conversation. Many leaders severely underestimate both the power of good quality conversation in getting things done and improving performance…and also how very ordinary we are at it. Here are five myths about business conversations that need to be busted! Myth 1:  I am good at communication and conversations Conversation is a skill and an art and very few of us are taught how to use conversation to get the very best from the brains of others. Our role models and habits, not to mention the pressure of time and...

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The Science of Leading Through Times of Change

Sometimes I feel like I just can’t keep up.  The emails keep piling in, the kids continue to require attention (funny that!), my list of what I want to achieve keeps growing and therefore when I don’t achieve it, the let down is not fun. Things are different to when I was younger – much much faster.  We have always experienced change.  Every successive generation longs to be back in the days when things were simple! In recent times though, as things seem to have been moving faster, we have been referring to this as ‘accelerated change’.  I think now,...

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