In any business, there are good days and bad. Sometimes the thrill of the journey sees you switched on 24/7 while at other times, it can all feel a bit, well…hard. But the key to ongoing business success is consistency, and like it or not, that consistency is driven from the top down by the energy of the business operator.
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Retaining a customer is about knowing them, understanding them and responding to their needs, which begs the question, are you listening to your customers in order to understand how satisfied they are and what they want from your business?
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Business mindset – it’s that elusive way of thinking that’s hard to put your finger on. It’s one part resilience, one part bravery and one part sheer determination, and the ability to see opportunity where others do not.
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The words process and procedure may not elicit a sense of excitement, but their effects can create a sense of magic in your business, allowing your team to operate efficiently and your customers to enjoy great service and products.
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As a business owner, you’re bound to make mistakes, and some can be a great source of learning. However, there are also common mistakes that are easily avoidable.
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